Privacy policy

Last updated: 26 April 2026

This is a baseline placeholder — please review with legal counsel before launch.

1. Who we are

Michelin Support Services ("we", "us"), trading as Michelin Support. You can reach us at support@michelinsupport.co.uk.

2. What we collect

When you submit a support request through this site we collect:

• Your name and email address (required to reply to you).
• Your phone number, product model, and where/when you bought it (optional, helps us answer your enquiry faster).
• The description of the problem you've sent us.
• Your IP address and browser user-agent (recorded automatically against the request as an anti-abuse measure).

We do not use cookies for advertising or tracking. The only cookies we set are a session cookie required for the support form and basket to work.

3. Why we collect it

Solely to handle your enquiry, fulfil any related order, and meet our legal obligations. Lawful basis: legitimate interest (responding to a request you initiated) and, where applicable, performance of a contract.

4. How long we keep it

Support records are retained for 6 years from the date of last contact, in line with UK consumer-rights and accounting requirements. After that they are deleted or anonymised.

5. Who we share it with

Nobody, except where strictly required (e.g. our payment processor at the point of taking payment, our delivery courier when shipping a replacement). We never sell or rent personal data.

6. Your rights (UK GDPR)

You have the right to:

• Ask for a copy of the personal data we hold about you (subject access).
• Have it corrected if it's wrong.
• Have it deleted (right to erasure), subject to our retention obligations.
• Restrict or object to processing.
• Complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Email us at support@michelinsupport.co.uk to exercise any of these rights and we will respond within one calendar month.

7. Changes

If we update this policy we will note the new date at the top.