Terms of sale and use
Last updated: 20 August 2026
1. Seller and contact details
This website and its online shop are operated under the business name Michelin Support Services, trading as Michelin Support. Contact: support@michelinsupport.co.uk; Springhill House, Walsall Road, Lichfield, Staffordshire, WS14 0BX.
2. Products, prices and payment
The shop sells the refurbished units and spare parts specifically marked as available to buy. Other catalogue entries are for product identification, guides or support only. Prices are in pounds sterling and the checkout total is the total payable. Payment is taken securely by PayPal; we do not store full card details.
3. Your order
You can review and change the basket before checkout. An order is accepted when PayPal confirms payment and we display an order reference. We will email the order details to the address supplied. If stock or pricing changes before payment is completed, checkout is stopped rather than charging a different amount.
4. Delivery
Online checkout is for UK delivery addresses. We aim to dispatch promptly and will deliver within 30 days unless a different period is agreed with you. Risk passes when the goods are delivered to you or a person you nominated.
5. Cancelling an online order
You may cancel most online orders without giving a reason by notifying us within 14 days after the goods are delivered. Email support@michelinsupport.co.uk, use the support form or write to the postal address above. After notifying us, return the goods within a further 14 days. Please obtain a support reference so we can identify the return.
You normally pay the return cost for a change-of-mind cancellation. We pay reasonable return costs where goods are faulty, damaged or not as described. We will refund the price and the basic outbound delivery charge within 14 days after receiving the goods back or receiving evidence that you sent them. We may reduce a refund for handling beyond what would reasonably be allowed in a shop.
Model cancellation notice
To: Michelin Support Services, Springhill House, Walsall Road, Lichfield, Staffordshire, WS14 0BX, support@michelinsupport.co.uk. I give notice that I cancel my contract for the following goods: [goods]. Ordered on/received on: [date]. Customer name and address: [details]. Order reference: [reference]. Date: [date].
6. Faults, returns and warranty
Refurbished units carry a 12-month return-to-base warranty. New spare parts carry any stated manufacturer's warranty. These warranties are additional to your statutory rights. Goods must be as described, of satisfactory quality and fit for purpose. Contact us promptly if an item is faulty, damaged, incorrect or incomplete so we can arrange the appropriate refund, repair or replacement.
7. Liability
Nothing in these terms limits any liability that cannot legally be limited (including liability for death or personal injury caused by negligence, fraud, or any matter for which it would be unlawful to limit liability). Subject to that, our maximum liability under or in connection with any product purchased through us is limited to the price you paid.
8. Governing law
English law applies. If you are a consumer, you retain any mandatory rights to bring a claim in the courts that apply where you live.